Google — Unauthorised billing | |||
My google id - [protected]@gmail.com mobile number - [protected] In my mobile, google play store added "VI Biller" (My postpaid mobile connection) as a payment method without any authorization and started billing for some subscriptions from the game "Garena Free Fire'. My kid used to play this game. I didn't care about any billing from the play store as I haven't added/autherized any payment option (Creditcard net banking etc). But this auto payment from my mobile network provider is without my approval or my acknowledgment. On my complaint, google had refunded some of the payments but rejected the remaining stating it's against the policy. Please look into it and help me in getting the refund for the remaining payments. Thanking you Sijesh Details of the bills given. Gun Gacha Subscription 3 Canceled ₹280.00 May 2, 2021 Weekly Subcription Canceled ₹159.00 May 1, 2021 Special Airdrop 409 Refunded ₹29.00 May 1, 2021 1060-Diamond Bundle Refunded ₹800.00 Apr 29, 2021 520-Diamond Bundle Refunded ₹400.00 Apr 29, 2021 Gun Gacha Subscription 3 ₹280.00 Apr 26, 2021 Report a problem Weekly Subcription ₹159.00 Apr 25, 2021 Report a problem Incubator Subscription 3 ₹190.00 Apr 25, 2021 Report a problem 310-Diamond Bundle ₹250.00 Apr 24, 2021 Report a problem Gun Gacha Subscription 3 Refunded ₹280.00 Apr 19, 2021 Weekly Subcription ₹159.00 Apr 18, 2021 Report a problem Incubator Subscription 3 ₹190.00 Apr 18, 2021 Report a problem New Year Gun Subscription 1 ₹79.00 Apr 18, 2021 Report a problem 100-Diamond Bundle ₹80.00 Apr 17, 2021 Apps Report a problem 100-Diamond Bundle ₹80.00 Apr 17, 2021 Report a problem Pile of Coins ₹0.00 Apr 17, 2021 Special Airdrop 935 Refunded ₹290.00 Apr 11, 2021 Weekly Subcription Refunded ₹159.00 Apr 11, 2021 Incubator Subscription 3 Refunded ₹190.00 Apr 11, 2021 New Year Gun Subscription 1 Refunded ₹79.00 Apr 11, 2021 Monthly Membership ₹599.00 Apr 11, 2021 Apps Report a problem 520-Diamond Bundle You paid: ₹380.00 Refunded ₹400.00 Apr 11, 2021 Was this information helpful? | |||
Google India / Tez customer support has been notified about the posted complaint. | |||
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No #3, RMZ Infinity, Tower E old Madras Road, 3rd, 4th and 5th Floors, Bangalore, Karnataka, India - 560016
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