Goqii — I ordered a product about 25 days ago. still not received

I ordered bcaa blueberry from goqii app. After 10 days i asked to goqii customer care they gave me blue dart tracking num which is [protected]. I tracked that but there is no status update after i called bluedart cus care they told me that they did not pick up that product. After i contacted goqii they told mi that order is picked up. No one give me proper answer. Please do the needful
Thanks