Gorb — Food | |||||
This is with regards to two order placed by me on 29 September at around 8.30 pm for the time slot of 9.45 and 10.00 (one of the order no is order no 103129 and the other was from the no [protected], Dilip). However, the order reached me at 11.30 pm almost 3 hours after placing the order which is not acceptable. Repeated calls to customer care was of no help. Also one of the executive, I think his name was Sharman was far to unprofessional with me. I accepted the order as it was alraedy 11.30 and no time for cooking dinner for my family. However in one of the oredr, some rice with exotic vegetable, the rice was stinking and sticky. I called u the customer care again who promised me to give some discount on the next order. However, I would want a free order of 200 rs plus 50 Rs that i paid towards the delivery. If not this matter will be taken further as I being a lawyer knows every detail to deal with such situation. It is really disappointing that inspite of continuous complaints about the service and the CCE of Gorb, the same was repeated again yesterday on 4 August 2016. After several failed attempt to make people understand, I again called to order my free dinner (not knowing it would be much more disastrous) at around 7 pm. First I ordered for Paneer burgi with parathas and the person on the other side while placing the order said that its gone out of stock. Than i ordered for Paneer Kadai and the person said that you will get the order by 8.30. After i reach home, i called up again at 9.00 as i didnt receive the order (as usual) to check what new reasons will I get. To my surprise, the executive said that there was no order placed from my side. At 9 pm wen my family was waiting for the dinner, this is what i heard. I told the person who hand over the phone to some seniors but he disconnected the call on my face. This is really a horrifying experience I have ever faced. Being in a service industry which so many competitors are far much better and civilized than GORB people, it sad to see the state o[censored]r customer service. its being a mental and a physical torture for me and my family. The reviews that will be posted by me and family for GORB will definitely make the company suffer. Hope some of the so called Sr Managers of Gorb realize what exactly is customer service and would provide an explanation to ths behavior of cheating the public. Was this information helpful? | |||||
 4 Comments | |||||
Comments
Completely Disappointed with the commitment of the GORB service.
Reall yar mayne kal order kia bt abhi tak aaya nhi he may ra order
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Reall yar mayne kal order kia bt abhi tak aaya nhi he may ra order
HI Gorb Team,
I am a foodie and taste buds are only satisfied when i try out different cuisines, for these i generally prefer to go out on my holidays & explore new variety of delicacies, but when in office i try to explore different online food delivery services such as Holachef, Food panda, Box 8, Faasos etc.
Recently an colleague of mine had used your service & had praised alot about Quality of food provide by you. So i gave a thought of ordering from you keeping aside my regular providers. I registered on your site & scrolled through your Interesting menu and finalised 2 items (Pinacolada Trifle & boiled Egg bhurchi), as i was first time use i got an option o[censored]sing a code GROB150 i considered it was quite interesting as the total amount was RS 230 & me paying only 80 Rs was a win win situation for me.
My order got successfully placed & received an confirmation Order ID (INMUM[protected]-4834432).
I was overall impressed as food i will be receiving was in the time preferred by me to relish my taste buds.
After the delivery time & no food received (one hour after placing order).
I called up customer care where I was stunned to hear that my order was cancelled by GORB due to Food Quality not being good. Neither had i received a call or SMS nor an email with regards to this.
I was at a situation that why the hell did i starve for such a pathetic service & was angry on my self that i left my regular service provider and opted you all.
Guys being part of ESSEL Group i didn't expect such a pathetic customer service for you.
Kindly change your this tag too“zero follow ups guaranteed with realtime tracking.”
All in all if you keep providing such service you all will surely be in the soup shortly.
Regards
NileshK
[protected]
I am a foodie and taste buds are only satisfied when i try out different cuisines, for these i generally prefer to go out on my holidays & explore new variety of delicacies, but when in office i try to explore different online food delivery services such as Holachef, Food panda, Box 8, Faasos etc.
Recently an colleague of mine had used your service & had praised alot about Quality of food provide by you. So i gave a thought of ordering from you keeping aside my regular providers. I registered on your site & scrolled through your Interesting menu and finalised 2 items (Pinacolada Trifle & boiled Egg bhurchi), as i was first time use i got an option o[censored]sing a code GROB150 i considered it was quite interesting as the total amount was RS 230 & me paying only 80 Rs was a win win situation for me.
My order got successfully placed & received an confirmation Order ID (INMUM[protected]-4834432).
I was overall impressed as food i will be receiving was in the time preferred by me to relish my taste buds.
After the delivery time & no food received (one hour after placing order).
I called up customer care where I was stunned to hear that my order was cancelled by GORB due to Food Quality not being good. Neither had i received a call or SMS nor an email with regards to this.
I was at a situation that why the hell did i starve for such a pathetic service & was angry on my self that i left my regular service provider and opted you all.
Guys being part of ESSEL Group i didn't expect such a pathetic customer service for you.
Kindly change your this tag too“zero follow ups guaranteed with realtime tracking.”
All in all if you keep providing such service you all will surely be in the soup shortly.
Regards
NileshK
[protected]
very disappointing experience with the food, my order no[protected] dated 28/02/2017. The food showed in the menu was no way close to the food delivered. Delivery was late too with food sticking on the container lid. Desserts are supposed to be freezed but was warm and tasted nothing but ordinary.By home delivery we understand doorstep but here your delivery guy could not locate my building even after complete address provided also telephonic instructions failed and I had to get to the building gate. The delivery man was not carrying change and made me run for exact amount to pay, Also no extra spoons, how are we suppose to eat three different dishes with one spoon. If this is the service you are providing then how did you survive this long.
Not sure if its a scam or fraud but dont fool us with your money.
Not sure if its a scam or fraud but dont fool us with your money.
however it didnt come
Completely Disappointed with the commitment of the GORB service.
As I requested for the Food at 12:00 on 16th November. However and I was been informed that I ve to wait until 13:45 for food, But I waited until 14:00 food didnt arrived.
Order number INMUM[protected]