[Resolved] Grabgear — Company not proceeding to cancel the order

[Resolved] Grabgear — Company not proceeding to cancel the order

P PraveenRaj0607 Oct 18, 2022

I have ordered a product on[protected] and want to cancel it before dispatch. i have contacted through whatsapp number +91-[protected]. there is no proper response. later i mailed to the company to cancel it. for that also no responce. on[protected] itself i started a cancellation procedure, through mail and whatsapp. company is delaying and not proceeding with the request. i am get confused whether the website(https://grabgear.in/) is real or fake. my order id is #KL206431. from day 1 till today[protected] the dispatch status is mentioned as "Dispatching Soon". but when i contact customer care for doing cancellation they saying like it is already dispact. Seems the grabgear personal are not open and true. i need to cancel the order and start the refund procedure. i have included photos of the communication done with grabgear +6 photos Was this information helpful? No (0) Yes (0)
Oct 19, 2022 Complaint marked as Resolved Grabgear sent seperate link to pay 5% as penalty for cancellation and initiated the refund Oct 18, 2022 Updated by PraveenRaj0607 You can cross check the timestramp available in each photos i have shared Oct 19, 2022 Updated by PraveenRaj0607 Company demanding to pay 5% of total amount for the product not at all start to dispatch as for cancellation procedure. it is huge it seems. also the cancellation option is not open to the user concellation only done if grabgear person willing to do it. Oct 19, 2022 Updated by PraveenRaj0607 none of the well established company requesting for cancellation charge, but grabgear will charge for 5% only if we pay they will accept the refund.
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