| Address: | Grand Vivanta vacations pvt ltd, contact no - 18008333738 G36, Hanuman Road Area, Connaught Place, New Delhi, Delhi 110001 | | Website: | grandvivanta.com |
I am Hemant Kander staying presently in Chennai at 321, 1a, 2a samundeshwari nagar, Kelambakkam, tamilnadu- 603103. On May 14th 2022 we received a call stating that we been selected for the free vacation voucher at grand Vivanta vacations PVT ltd since we have purchased Hyundai car & to collect the voucher we need to go Siruseri industrial park, Mercury hotel Chennai. There we been convinced to purchase the holiday package of 1, 50, 000inr which we paid through the credit card on spot. They do have committed lot of deliverables which was not delivered pfb details: Sales manager mentioned that there will be no AMF after the payment of 1, 50, 000 package amount this was main reason we opted the package how ever same not been mentioned in the agreement. The free nights (5night 6days will be with lunch and Dinner(not the package nights). I will be getting lunch or dinner during any birthday or wedding anniversary. Clothing voucher worth 40K supposed to be shared. My EMI conversion of 3years interest will be bared by company. This was committed verbally however they said we will get an email on what ever been committed but next day when we received the email nothing was mentioned on the email expect few with partial delivery after so many Email communication. When we did try to book hotel from the free nights we been offered to stay at hotels near to city and industrial area which is not all recommended for vacation stay. This made me pissed with their service that is the time when I decided to cancel the member though they did try to retain me by providing waiver on the AMF for 3years and clothing vouchers but my concern here is if I continue with them how reliable that will be ? If they don’t give their services later properly then they will have a strong point for not refunding my paid amount. Kindly note that I have asked for the full refund to the company Grand Vivanta vacations pvt ltd but they are saying as per the terms I we have signed there will be a deduction of 32% which almost 48, 000inr a big amount however there was no service was delivered expect bunch of false commitments. We really need consumer complain India support to get the full refund. Please do note I am already paying interest for emi for the amount was paid to Grand Vivanta vacations pvt ltd. Need your support if we get back the interest amount as well.
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