I have been asking for the refund from the beginning of June but didn't get any response from them through mail.After lot of phone calls Mahender spoke with me.I asked for the refund but he insisted me to take one service from them, after that if i am not satisfied he promised that he will refund the amount.As per the discussion i requested for vacation on August 13 to 15 but I didn't get any response for that booking also.So on August 16th i was sending them mail explaining things and i want to speak with Mahendar .But till sept 2 they were telling like mahinder is on a other call, he is not available or he will call ack in 2 hrs like that.But i didn't get any update.
Finally they arranged a call with someone named Pankaj who was not professional and rude.Initially he was saying that your package was not refundable since you are requesting for refund after many days from your subscription and so I asked him to check my mail where i requested to refund which i sent on June 2nd.Later He was telling like without proper reason we won't cancel the package and refund the amount.I told that everywhere you are having negative reviews and because of that i have trust issues and personally i have experienced the same.i requested for vacation but you didn't provide the service like that.For that he was saying that grand Vivanta is having 4.4 star reviews whatever negative reviews you are seeing are fake and we won't refund your amount .They are No1 fraud Was this information helpful? | 
Such ### ### must be jailed immediately. They should be punished in public place.