On 20th June 2022, we have fallen in the trap of Grand Vivanta Vacations PVT Ltd for the below given package, holiday of 4N/5D every year for the next 03 years - at the cost of Rs. 40, 000.
Due to medical emergencies, we have decided to cancel our membership with Grand Vivanta Vacations PVT Ltd. We have sent a mail on 1st August 22 to cancel the same due to our medical emergencies. I have tried calling on this number [protected]. They have informed that
" You have brought a premium package on invitation which is subject to cancellation fee of 32% within 10 days and 75% after 10 days from your amount which you have paid for the membership." This is absolutely cheating the customer.. Is law permits such fraud companies to define the cancellation charges as their convenience and to loot the customers.
This is not at all acceptable.
Request the concerned authorities to intervene and help us in getting our amount refund and also to help the society not to fall under such traps.
I have raised this complaint on 18th August 22. Till now the issue is not resolved. But the status of our compliant is updated as " Marked as resolved". Without resolving the issue, how my complaint is marked as solved. Was this information helpful? | 
