| Address: | 2E-17-03 Avidipta Mukundapur, Kolkata, West Bengal |
We booked an ac (Order no. Tc/1819/so/09829) for delivery on 05/02/2019. We don't live at the delivery address and had informed while ordering the product that we should be informed beforehand about delivery time.
Today we were told product would be delivered after 2. Accordingly, we were at the delivery address from 1.30. Till 7 in the evening we didn't receive any phone calls from great eastern informing about the delivery time. At 7 after waiting for 4 hours, we were told that the product would not be delivered today.
We have bought things from all over india and never faced this kind of callous attitude from any company. Is it too much to expect a phone call informing about the delay instead of making us wait for 4 hours? Who would compensate for the time wasted, for the money and effort wasted travelling to the delivery address. How can the service be so poor with scant regard for the customer.
We would never buy anything from great eastern and spread the word amongst our friends, on the networking sites about the pathetic customer care and service at great eastern sarat bose road. Was this information helpful? | 
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