Great Eastern Appliances — DAIKIN 1.5 Ton Inverter AC delivered in broken condition

souravsarkar

Address:

Regd. Office 15B Sarat Bose Road

Purchased Daikin 1.5 Ton AC on 20/03/2021 from Great Eastern Retail at Salt Lake, Kolkata.
When Daikin Technicians came to install the AC on 23/03/2021 they opened the carton and found the outdoor unit broken.
On asking for a replacement, Great Eastern saleswoman MIMI DEY denied responsibility and advised to call DAIKIN.
DAIKIN tells me that replacement may take indefinite time.

I keep calling for replacement and receive vague answers. Great Eastern is least bothered.

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Great Eastern Appliances customer support has been notified about the posted complaint.

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Comments

souravsarkar

No attempt has been made by Great Eastern Retail, Salt Lake to replace the broken unit even after 11 days since I purchased the AC from their store. I am attaching the details.

Based on my previous experiences as well as this one, people should avoid going to this store by all means. As soon as the money is credited to their account they just forget about the customer.