| Address: | Howrah, West Bengal, 711104 |
I have bought top load automatic samsumg washing machine - wa62m4200hv from great eastern, address 290a, grand trunk road, naora, shibpur, howrah, west bengal 711102 on 12-august. First of all there was delay in delivery of product. I called them multiple time and i was asked to come to their showroom with bill. I went to their showroom on 19-aug and i was told that there was strike in their warehouse and i got the product delivered on 22-aug. But after that no-body from sumsung co came to install the product. After multiple calls to showroom i went there physically on 9-sep. I was treated very badly. Then i called sumsung customer care - request no [protected] and engineer - alip came to my house on 12-sep. But after opening the package it was found that the product is damaged. I logged complained to sumsung - request no - [protected] to change it. But they told that since it was delivered by great eastern, it is their responsibility. Since then i have been calling great eastern, shibpur showroom. I did not get and expected date to change the product and now they are misbehaving with me. It is more than one month i purchased the product from great eastern and i do not know whether i will the get the broken product exchanged with good one or not. I did not pay to get humiliated.
The sumsung washing machine cost is - rs 18300. The cost of humiliation and harassment me and my family received from both great eastern shibpur dealer and sumsung cannot be calculated.
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