[Resolved]  Great Eastern Appliances — Hitachi 1.5 Ton 5 star split ac

Address:

Kolkata, West Bengal

Sub: REQUEST FOR REPLACEMENT OF OUTDOOR UNIT

Respected Sir,

I have purchased a Hitachi 1.5 Ton 5 star split unit from GREAT EASTERN APPLIANCES PVT. LTD. (41-C NETAJI SUBHASH CHANDRA BOSE ROAD, TOLLYGUNGE, KOLKATA-700040 branch ) on 28/06/2017 vide Invoice No. TG/SA/1718/04335.

After it is delivered, during installation by authorised installer on 06/07/2017, it is found that the outer unit is not working properly . I immediately reported the matter to your service cell ( Ph -[protected]) and two technicians, Mr. A Mondal and Mr Milan bera visited to attend the same problem . Initially they suspected that the capacitor of fan has gone bad and they have replaced the same . But still the problem remains .
Now they are telling that a team of senior technician will visit within two three days and they will inspect and repair the outer unit .

I have purchased HITACHI air conditioner only because the company has got tremendous reputation . I have not used it for a second after purchase and faceing enough harassment. I don't want that a newly purchased ac to be repaired . I insisted for replacement of outer unit but the visitors got no clear idea about it

You are requested to look into this matter and help me to ensure that the outer unit is replaced, not repaired .

Thanking you,

Yours faithfully,

SUDAS BHATTACHARYYA

MOB - [protected]