Great Eastern Appliances — non - delivery of single door refrigerator

Address:

Hooghly, West Bengal, 712124

I have bought a refrigerator from great eastern chandannagar branch on 25th february and it was told to me the product will get delivered within 1st march, friday at maximum. I have paid the cost of the fridge in advance. I continuously called the sales person asking for the status update, but the person is providing correct information and giving false promises (As an example: he told the fridge will get on 27th feb). I visited the store again on friday and asked for an update, even the cashier also could not guide me providing correct information. He told the product will get delivered within friday itself, but it did not happen.

With this situation, i don't know the product will get delivered or not. The store is not providing me refund as well as they have missed the delivery.

Please help urgently. This is the worst customer service i have seen till now.