| Address: | Howrah, West Bengal, 711101 |
| Website: | WWW.greateasternappliance.com |
Dear sir,
This is to bring to your notice that i had purchased a 32inch samsung led tv and a sony home theatre from your great eastern howrah kajipara branch on 21st march-2016 vide invoice no. – hw/sa/1516/14806 in the name of sangeeta ganguly.
I always prefer to purchase home appliance from great eastern since last 6-7 years and more than 12 items already purchased from your showroom.
Last 2 occasions including this time i have faced your ridiculous service and harassment by the great eastern - howrah branch.
Though i have purchased both the items on[protected] but after several follow ups with your sales executive mr. Madan biswas the tv got delivered after 10 days. Then again follow ups went on for sending engineer for installation the same which at last installed after 19 days of purchase...!
The sony home theatre got delivered after 14 days with several reminders to your very active sales executive madan biswas.
But the best part of your esteem service is that even after 22 days the sony home theater has not been installed till date... I am speech less...
When ever i called mr. Madan, he says i am associated with samsung and for sony contact mr. Sanjay. When i called mr. Sanjay, he says i don’t know anything and i will call you back but never got back to me and switch off his mobile for the entire day (11th april).
When i called mr. Madan on 11th he says, i can’t do anything and disconnect the call on my face. He does not know how to behave with a lady customer. He does not have curtsey to complete the call or responsibility to take ownership. I am very very offended with his behavior. How can a sales executive behave like that with a lady customer??? Do you conduct training on this segments? Why your customer service manager at howrah branch is not showing any leadership quality and train them properly. This type of sales executive not only destroying your customer base but your goodwill too.
Do your howrah branch manager take pain to check the delivery and installation date with invoice date periodically?... I doubt...
I had purchased both the items keeping our bengali new year in mind which is on 14th april. I have organized a small get together at my residence but if the same is not being installed before that then the main purpose will be destroyed and you are the main culprits for the same.
I am very frustrated with your ridiculous service and harassment by the great eastern - howrah branch.
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I always prefer to purchase home appliance from great eastern since last 6-7 years and more than 12 items already purchased from your showroom.
Last 2 occasions including this time i have faced your ridiculous service and harassment by the great eastern - howrah branch.
Though i have purchased both the items on[protected] but after several follow ups with your sales executive mr. Madan biswas the tv got delivered after 10 days. Then again follow ups went on for sending engineer for installation the same which at last installed after 19 days of purchase...!
The sony home theatre got delivered after 14 days with several reminders to your very active sales executive madan biswas.
But the best part of your esteem service is that even after 22 days the sony home theater has not been installed till date... I am speech less...