Great Eastern Appliances — Wrong product delivered, misbehavior and non cooperative staff

Kaneenika Gupta Sarkar

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700034

Hi I bought 5 star Voltas AC on 26/05/17. I paid for the same product. But on 1/06/17 a 3 star a/c was delivered due to mistake of your staff (Anirban Dutta-Sales Man-Behala Thana Branch). On 1st again we visited the stored and amemded the bill. We did inform that we will be leaving so need the product before 4/06/17, they did confirm it will be done. When checked on 3rd with Anirban he misbehaved with me over the phone. Spoke with Alam (floor manager) informed about the situation he is also not co-operating. He said that he dont know when will be delivered. We are leaving the city for next 3 moth and wanted to get the product installed. But your team member is not helping. I paid for the product and is getting harassed by your team.

Need a resolution and please address my grievance.

My Invoice number-BL/SA/1718/05337

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Comments

Voltas Customer Care

from Gurgaon, Haryana

Dear Kaneenika Gupta Sarkar,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Voltas Customer Care

from Gurgaon, Haryana

Dear Kaneenika Gupta Sarkar,

We hope your concern has been resolved. Please drop us an email at voltas.[protected]@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team