Green Line Travels — Bus cleaner and employees of greenline.talking rudely

The bus cleaner left us without giving the luggage at the dropping point, but finally we chased him in the auto and we got our luggage when we asked about money of auto riskshaw then he spoke to us very rudely... This is about the cleaner when it comes to an employee of greenline and he offered us back of 500 rs but while booking he changed his words that acting like he haven't spoke to me anything.. i dont wanna use greenline service for such pathetic bus service.