Green Line Travels — I have complaint on driver and the greenline bus guide.

Booking id - [protected]
I booked ticket for 11:15p. M. 7th of february. I reached the bus stop at 11:15 sharply. The guide was rude to me and the driver was also rude to me telling the bus has moved, without any intimation. I need a refund immediately. It's not my mistake. The bus moved at 10:40 without intimation. +[protected] this is the mob number of the person who was rude. This should be escalated. Kindly look after it and provide refund.