Green Line Travels — unethical behaviour

Ticket : tirupathi - bangalore a-c sleeper
Ticket no: ts[protected]pqll
Pnr : 1056592
Doj:21-may-2018
Departure: 14:50
Seats: 6l, 5l

I have booked the ticket and please find the above details.
Your agent has been called me on 21st may at 1:30 pm and said the service was cancelled. My wife picked the call and asked for the reason. The response provided by the agent was irregular and shouted on my wife for asking refund.
After 15 mn at 1:45 i called your agent and enquired about the issue.
Agent name "sunil" from bangalore branch threatened me and shouted abusive words. He insults my family and behaves rude.
Kindly provide me proper response and resolve my issue.