Greendust — Not refunded yet

Website:

www.greendust.com

Sir,
We placed an order (Order no.[protected] of refurbished mobile 'blackberry curve 9360' on 16.03.2016 to www.greendust.com for rs. 2950/-.
After few days of placing order, confirmed. But was not showing the proper transit status of the order. We contacted many times then, we were informed that it would be reached in 2 to 3 days. The same message was given even after one week to 10 days.

At last we got the information that aramex, the courier/transporter displayed a message that product return to the shipper .
We contacted greendust staff, he then confirmed that 'the area is no service area' hence we will cancel your order and you will get the amount refunded which was paid by debit card.
Since neither we have received the product nor the amount refunded back.

Please help to solve this issue.

Thank you,
Aadil ahmed. C
[protected]