Grofers — products

I have ordered in grofers, i did payment through phonepay, in phonepay transaction was successful, but my order was not confirmed in grofers, and amount also not refunded, please reply anything related this issue, i don't know what to do whether i have to pay once again or not, tell whether my amount will be refunded or not, i have complained to phones pay also they told transaction was successful ask for grofers like that