Groovy Fashion — Payment done, no mail confirmation and my order history status remains as unpaid

Address:	114,115,116- Arihant Plaza Sewage Farm Road, Maniyaappam Street, Block No-C, Mysuru, Karnataka. 570008 Email : [email protected]
Website:	www.groovy-fashion.in

I have order 2 jacket combined worth 848rs, on 21st Dec, 2021 at 5:45pm IST from Groovy fashion site(https://www.groovy-fashion.in/). I have got this ads from youtube site. I've made a payment of Rs.848 and amount deducted from my SBI A/C to Razorpay Software Private Limited.
Here is how they fake my order history as

ORDER INFORMATION
Order ID # 46015
Order Status : Pending

Payment Status : UnPaid

Ordered Date : 21/12/2021

Payment Method : razorpay

Tracking ID :

Below is their contact address:
Contact Us
Address :
114, 115, 116- Arihant Plaza
Sewage Farm Road, Maniyaappam Street, Block No-C,
Mysuru, Karnataka. 570008

Email : [protected]@groovyfashion.com

Email : For Exchange exchange.[protected]@gmail.com

Phone : +91 [protected] (Mon-Fri -10.00 AM to 6.00 PM )

I have attached my payment/transaction history in details to the photo buton.

Hoping for safe refund/return.
Thanks in advance