Gujarat State Road Transport Corporation [GSRTC]

[Resolved] Gsrtc — Amount Rs 932 deducted during online booking, but the tickets were not issued

h.limbani

from Thasra, Gujarat

Address:	Bharuch, Gujarat, 393002
Website:	www.gsrtc.in/GSRTCOnline

I am Hitesh Limbani, who have booked bus ticket for travelling from Ankleshwar to Khedbrahma. 2 passengers for travelling on 14.10.15. Booking done online through GSRTC online booking site. Trip code is 2045BLMAMJSLP30 (Bilimora- Ambaji) I have initiated online transaction for booking. After payment booking status appeared as success but ticket was not generated online and history section of the booking page was blank. I have done one more transaction and same thing happened. Total 466+466 is deducted but ticket not got generated. Then I have approached to ticket window at Ankleshwar GIDC bustand, there they responded saying that such kind of bus is not available what I have tried to book online. If such bus is not available, then why it is appearing online . I want my money back. Hitesh Limbani [protected]

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Nov 17, 2015

Complaint marked as Resolved

The complaint was registered and on the same day I received call from the management regarding the same and they have assured to resolve within a week time. as yes I can say this I got refund within a stipulated time frame. Thanks

Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.