Gsrtc — Bus not coming on time for pickup at bus stand

I booked ticket for Rajpipla from Ahmedabad for 10 September. Bus arrival time was 12:00am, I reached to Ahmedabad geeta mandir at 10:00pm, 9 September.Due to ganpati visarjan all buses was late, So i started waiting for bus. There was no official at enquiry office to inform me about bus's current status. After waiting for 2:45 am(2:45 hours after estimated arrival time) I had to cancel my plan. All that time at bus stand there was no official to ask. I request gsrtc to take action on this matter. I am still waiting for refund from GSRTC!!! As passengers never travelled in the GSRTC BUS. PNR number - G[protected]