Gsrtc — money deducted but ticket couldn't book

Address:

Ahmedabad, Gujarat

Hi, at 14th july 2019, we made transaction on gsrtc website for ticket booking from surat to Ahmedabad.
We made payment for ticket for the bus which is from surat to radhanpur via Ahmedabad.The bus time was 7.15 p.m.
We try ti book for the seat 11 and 12.
But the amount 400 was deducted from our account and ticket couldn't booked.
Then we made another transaction for the same seat number and this time it was successful.Another 400 rs.deducted from our account.
My GSRTC complain ni is-GS8702161.
My transaction no.is-BIL/ONL/[protected]/GujaratSt/GSRTC/QI
I wany my money back urgently.Kindly help me