Gujarat State Road Transport Corporation [Gsrtc] — arrogant behaviour of driver

Address:

Flat No 107, Panchtirth Apartments, Jodhpur Gam Road, Satellite, Ahmedabad, 380015

Dear sir, i was travelling by gsrtc volvo on 14th august 2019 by the 2 pm bus from rajkot to ahmedabad. At the he time of boarding the bus the conductor did not check the tickets of persons prior to boarding at shastri maidan bus stop and as a result people holding tickets as well as without tickets boarded the bus. This led to over crowding of the bus and people with tickets had to wait on the aisle of the bus till the conductor had to tell people that there were no more tickets available and those without tickets to get down. Also as i was booked for seat no 3 was waiting for my seat to be vacated as a handicapped boy was sitting on it waiting to be allotted a seat. Meanwhile the driver of the bus came in from the passenger side and told me that either i go further in or go out. I told him that i was standing in front of my seat as a handicapped boy was waiting to be allotted an empty seat. He told me that i was standing on the cloth which was being used as a mat and which had got crumpled. I told him that due to over crowding it must have happened and he told me to step away from it as the bus should look nice when the passengers boarded. Can you please enquire in the following matter:-
1). Why did the conductor not check the tickets of passengers prior to boarding the bus thereby ensuring that the bus is not overcrowded and causing inconvenience to passengers who were already in possession of tickets.
2). Why was the driver using a dirty mat on the aisle and then being rude in asking me to step away from it.
3). Is the driver allowed to speak on the mobile phone using the head phones while driving. Your kind indulgence in the matter will am sure go a long way in improving the gsrtc bus services.