Gujarat State Road Transport Corporation [GSRTC] — bad experience

Address:

Geeta Socaity Near College Compaund,Mansarovar ,Infrount Of Ambaji Mata Ka Mandir,Palanpur-385001,Banaskantha,Gujarat, Banaskantha, Gujarat, 385001

Hi there,

I have booked the ticket on the date 27/5/19 with the seat number 25 which is shown at window side at paytm (Express) also i have paid the amount of 99ts but the problem is that when i show that the bus sent with the different seating alignments, i just wanted to say why this type of services? Then what is the meaning of booking a reservation then? Is this how you guys fool the customers like this? The conductor was so rude we can't even excuse him even though the window side is empty he didn't let us to seat there, we can't not enjoy the journey we seating alignments are different, the reason behind the booking at window side was ladie a girl you know that very well how important is that for her to seat inside. And remember i'm facing this issue since a 2-3 months as i'm a regular person to travel in this bus facing the issue the same with everytime!

And another major issue is that but timing is noted at 5.20 am at palanpur, it's always reach here at 5.40 -5.45, 20-25 min late always... Like seriously? Do you guys have a value of timings? If bus can't reach on time then why does you guys change the pickup time from deesha instead at 4.45? I heard.. Drivers conductors always do a late pickup.. They were having gossips at the time of pickup from deesha.

Please please it's my request to gsrtc management! Don't this to us! I'm a regular traveller... It's best in all cases but for me at this point it's worst! Totally worst and unfair!!! Seats... Timings are major issue! Please solve it asap, as i'm heading this mail to consumer forum too!!

Please do something asap, either match with seat exactly on booking platforms like paytm and others or change the alignments so we can seat properly with our wish, i hope this issue will be resolved asap! Hoping for the best replay!

Please take and action and revert me back asap

Thank you,

Bus name - deesha - ahmemadabad express gsrtc
Boarding - palanpur bus station
Destination-ahmedabad central bus station
Time:5.20 am
Booking details:
Seat no 25:
Pnr no-g27271627
Harsh ishwarbhai prajapati
Contact no - [protected]