Gujarat State Road Transport Corporation [GSRTC] — booking convenience

Address:

Rajkot, Gujarat

I've booked a ticket from rajkot to ahmedabad (Gsrtc volvo 9 am) and the bus was cancelled.
They told me that i've to catch the next bus which will start by 10 am and the seat will be the same.
They are aware that, it was a booking for a lady though they gave a ticket to male member.
When i complained they told only first two seats are ladies seat and you're having an online booking so we can not help you. We have to give this seat first.
And after my argument they told you can take last seat!
Why they can not adjust a single male member to another seat or they can provide me a single seat as i've done advanced booking
Finally i got 20 number seat and that male guy shifted to my first seat!
Worst response of rajkot gsrtc staf[censored]