Gujarat State Road Transport Corporation [GSRTC] — bus announcement and name with number not clear at surat central

I was booked a ticket online by paytm on gsrtc bus gurrajnagari but bus came late also not announced by surat central bus depot enquiry reaction and while i talk with them they misbehave me and also i ask to the police person but also they are abused me and said u have to go and see when bus and in which platform... Also said that when bus arrives we know that number bus is came...
And finally i lost my bus and time also.
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Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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    Gujarat State Road Transport Corporation [GSRTC] Phone
    +91 80 2676 7702
    Gujarat State Road Transport Corporation [GSRTC] Address
    Central Office, C/O Central Workshop GSRTC, Naroda, Gujarat, India - 380001
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