Gujarat State Road Transport Corporation [Gsrtc] — bus cancellation refund

My complaint is about refund not received for bus cancellation of gsrtc. Ticket information is:
Tripcode: 1930smntkalols5, pnrno:g33221099, journey date: 30/01/2020,
Departure time: 7:45 pm hrs, seatno: 9, total bus fair: 345 rs

And bus cancellation details are:
Cancellation date: 27/01/2020
Time: 7:28 pm
Refund amount: 345.00 rs

Even after a week my bus cancellation refund not received. I hereby request you to please credit my refund amount to my account.