Gujarat State Road Transport Corporation [Gsrtc] — Bus reached late at destination

Address:

Palanpur

Dear sir,

Harnish Mandora here from palanpur Gujarat.
Today I traveled with my booked ticket from palanpur to Ahmedabad in bus service from palanpur to vapi.
Bus departure timing from palanpur was 06:00 pm & arrival time of Ahmedabad was 09:35pm
But bus already late come at departure station at 06:20 pm & also reach Ahmedabad at 10:28 pm.
I booked my ticket in this bus because I also travel from Ahmedabad to dadar by train.The train timing from Ahmedabad was 22:50 pm.
But due to late arrival of bus at Ahmedabad geeta mandir I miss my train & the train fare was 1300/- inr.
Who is responsible for this kind of issues.
I do same complaint to bus conductor & driver but both are doing miss behavior with me.
Bus also halt at hotel sagar for dinner that's why I reached late

The journey detail are as below
GSRTC: PNR:G46174217, DOJ:04/12/2021, Pickup Point:PALANPUR JILLA PANCHAYAT, Time:18:00, Crew No: [protected], GJ-18-Z-3243.Track :https://gsrtc.in/vehcleStatus/currentStatusForTTH.php?pnrNo=G46174217

Pls take action for this kind of mistake or refund my train fare.

Best Regards
Harnish Mandora
[protected]