Gujarat State Road Transport Corporation [GSRTC] — Bus very late

I booked my bus for baroda to nehrunagar on 21/2/22 . The bus was from surat .Gsrtc: pnr:g48896855, doj:21/02/2022, pickup point:baroda central bus station, time:08:15, crew no:[protected], gj-18-az-9295.

The bus was at 8.15am. But it didnot came till 8.50 am . I dont know at what time it came. Neither the booking dept gave proper response. I was provided with toll free no. But the lines were busy. No one answered me for the status.

This is very diappointing. Were we cannot get any update on our bus