Gujarat State Road Transport Corporation [GSRTC] — Bus was extremely late so had to take another bus

Sir/mam,
I have been using services of gsrtc app from a long time and have never faced such issue.

Today[protected] i had a booking for Lunawada for bus travelling from Surat to Lunawada which was showing time 9:05am i waited for 10:15 am but the bus did not show up. I also have confirmed with the inquiry counter and they also could confirm that the bus did not come. After taking other bus i received a call at 10:39am from the bus which I had booked prior. Unfortunately I could not take that bus.

After waiting for over an hour i hesitantly had to take an other bus and had to pay money for that.

I would like to get full refund of my ticket as I did not use the service which I was promised for.

Hope GSRTC would take prompt action on this and rebuild trust.

My PNR number:G55133218