Gujarat State Road Transport Corporation [Gsrtc] — Bus was late by more than 2.5 hours

Sir/Madam,
We have booked 4 tickets in GSRTC AC VOLVO Bus number GJ-18-BT-0049 for the journey started on 12 july 2022 at 5 PM. The journey had to complete on 10 PM on the same day. 3 tickets are from ahemdabad to surat (PNR G[protected] Rs 1573 and one ticket is from vadodara to surat (PNR G[protected] Rs 301. We had to take a train from surat to mumbai central (SAURASHTRA MAIL PNR [protected]) on 13 July 2022 at 12.08 AM midnight and we missed this train because the bus was not reached on time and late by more than 2.5 hours. It would be good if you please provide us the full refund amount as we have suffered huge loss of both bus tickets and train tickets.
My trip code was 1645NHRNRSRTV46

Thank you,

Prateeti Rawal
(Mob. [protected])