Gujarat State Road Transport Corporation [GSRTC] — buss miss

Address:

Somnath, Junagadh, Gujarat, 362267

Dear sir/madam,

Hope you are doing well. My self manjeet rana booked a ticket from somnath to dwarka for 23/09/2019. My pnr no is g29916697. I was standing at near lilavati bus station at 1:30pm. But bus was not came there till 2:15pm. Then i had call to gsrtc helpline no. My call received by a madam, she gives me bus conductor no. Then i had call to conductor, he told me right now we are at veravel. He says that, if you want to come so please come here veravel bus station. Then i had decided, i will not go there and decided to cancel my ticket. But during cancel the ticket, i need password, but i have not that password. So i decided to register a complaint. So please observe the situation and refund me asap.
Thanks.