Gujarat State Road Transport Corporation [Gsrtc] — Complaint Regarding Inadequate Bus Service despite Full Payment

I am writing to express our deep dissatisfaction and disappointment with the subpar bus service I recently experienced on 13th June 2023. Despite paying the full fare for the journey, I was provided with a service that fell significantly short of expectations.

On the aforementioned date, I boarded GJ-18-Z-5418 from Surat with the expectation of a comfortable and timely journey to Songadh. However, throughout the trip, I encountered numerous issues that severely impacted my experience and left me feeling frustrated.

Firstly, As a paying customer, I expected a smooth and uninterrupted journey, which was clearly not delivered. That bus service charge as per express bus and they instruct bus driver and condoctor to choose route of full traffic area in surat, i.e., puna patiya and bypass flyover bridge, all express bus take flyover and this route bus not take flyover and no passengers at this area for express bus, and waste our time approx. 20 to 25 minutes into traffic. We called DM of Songadh "Zakir Shaikh" but they argue with us "do whatever you do, our bus route decide with his choice. And if you have problem then don't use our bus". also don't respond our messages.

Moreover, the behavior of the depot manager of Songadh named "Zakir Shaikh" attitude towards customer service was not only disappointing but also reflected poorly on the reputation of your bus service.

Considering the aforementioned issues, I believe that I did not receive the service that I paid for. As a result, I kindly request the following resolution to address my concerns:

1. Training and monitoring of your staff to improve their professionalism, customer service skills, and responsiveness to passenger needs.
2. Implementing measures to prevent future mechanical failures and delays, such as regular vehicle inspections and timely repairs.

I expect a prompt response to this complaint and a resolution of the issues mentioned above. If necessary, I am prepared to escalate this matter to the appropriate consumer protection agencies or local transportation authorities.

I believe in the importance of constructive feedback and hope that you will take this complaint seriously. I look forward to a satisfactory resolution and a significant improvement in the quality of your bus service.

Thank you for your attention to this matter.

Yours sincerely,

sagar