Gujarat State Road Transport Corporation [GSRTC] — conductor's not allowing express student's pass in express bus

Express bus of small route of surat to selwas bus no. Gj 18 z 0833's conductor forced a student to take ticket though they had student's pass of express bus by saying that student's pass is not valid but we, students have travelled in long routes buses by using the student's pass facility. If you're promising students for safe and secure travel, why the buses are not available on time? Why conductors are not allowing student's pass? And why students have to wait till the bus which will allow their express's pass? The future of our country is suffering because of some irresponsible and ignorant people. Please do something.