Gujarat State Road Transport Corporation [Gsrtc] — Disappointment Pickup service

Crew members are not appropriate and polite.They didn't pickup booked passengers from their selected area location is confirmed by crew member of that bus

I faced problem for travelling surendranagar to rajkot. I was ask crew no that which stops are there and he told me ratanpar patiya. So I arrived at location and contact to crew no at that time he denied to reach their location and told me that we was pass through bypass. We didn't come at your location.

How it is relevant and appropriate?. I have to purchase new ticket with this inconviniency so I want refund of this trip.