Gujarat State Road Transport Corporation [Gsrtc] — GSRTC cancelled booking but not refunded my money

Address:	Gujarat State Road Transport Corporation Central Office, Near Ranip Bus Terminal Ranip, Ahmedabad - 382480
Website:	gsrtc.in/site

Hello Sir / Mam,

i booked ticket on 23/07/2022 from Ahmedabad to Saputara for travel date 18/08/2022 departure time 21:25 Hrs boarding point Geetamandir bus port Transaction Pass: 7YR9P7Qb
Trip Code: 2100NHRNRSPTR30 PNR No: G55093762 OB No: GS22404101 Class AC Sleeper Amt deducted 2888

I received an SMS from GSRTC on 08/08/2022 that booking is cancelled due to heavy rain and will get a refund for the same.

On 10/08/2022 i opened a ticket on GSRTC site to get a refund and ticket no is : 768412 and following till today but no response from GSRTC.

Pls find below cancellation sms:

We are apologies for the service 2100NHRNRSPTR30 cancellation due to Heavy Rain on date 18/08/ 2022. We at GSRTC immensely sorry for your inconvenience and strive to provide the best services to our passengers. We will look into the matters and make sure it is not repeated. Your Ticket amount will be refunded within short period. GSRTC Toll Free No:[protected]/[protected].

Based on request from GSRTC i have sent them screenshot of booking and cancellation and bank statement but not received any positive response from GSRTC. Till now i have opened 5 - 7 ticket but without solving the problem GSRTC is closing all tickets.

I am following up for my money from 10th August and it is more than 1 month now. Rs. 2888 is with them

Thanks & Regards,
Kavita Sharma