Gujarat State Road Transport Corporation [Gsrtc] — Gsrtc Volvo bus service

I was traveling from ankleshwar to Ahmedabad with my wife and 4 year son I had a reservation of the same in surat Ahmedabad gsrtc Volvo bus for morning 9.20 dated 9-3-21 departure from ankleshwar I had a reservation upto Geeta mandir but driver shifted all the passanger to another Volvo for feeling diesel before ctm and at Geeta mandir also they told all passanger to get down on the road itself that driver not taken bus in Geeta mandir bus stand which caused all the passanger to get down on road with running vehicles coming from behind affecting highly individual safety.
One lady got injured while shifting pasanger.
What if some passanger get an accident while falling down the bus on moving vehicle such kind of safety issue is not tolerable and strict action must be taken for safety of individual