Gujarat State Road Transport Corporation [GSRTC] — here is a complaint about not receiving a ticket and email

I have booked 6 ticket from surat to palanpur for[protected] timing of 2:15pm. During the booking the fees of 1488 rs. Has been debited from my account but i haven't received any e-ticket or mail. The tickets for automatically cancelled without any valid reason!. I request u to refund my money as soon as possible.
And try to b more active about such issues!
This felt like being cheated.
The customer service says that it we refunded within 7-21 days, this is too much, what about the wasted time and at some point money too!
I must say this isn't the right way to serve customers.