Gujarat State Road Transport Corporation [Gsrtc] — I am complaining about behaviour of a person

Address:

Bharuch, Gujarat, 392215

This is about a person who sits for "puchh parachh" at bharuch bus stand (In the city) regarding inquiries about bus status. I asked my brother, 12 year old to go and ask about the status of a bus going to ntpc. He was listening but didn't respond. He kept ignoring, talking to his colleague. When he didn't come after 5 min, i went and he did the same thing. He was not answering the phone as well. It kept ringing in front of him. I had to be rude to him and then he responded. I just asked him to do his job at least and respond to people. Isn't that what a citizen will expect from inquiry room?