Gujarat State Road Transport Corporation [Gsrtc] — I am complaining about bus stop gsrtc

Sir kal. Me morbi se mandvi ki bus me travel kar raha tha aur mera stop tha moti chirai but bus wale mana kiya waha bus nahi rukegi
So hum waha kese jaye aur puri raat muje bus nahi mile ye kesi service aur koi bhi bus wala mana kese kar sakta hai. Tamne ticket li hai hamara hak hai ham kahi bhi utar sakte hai so plz muke bataye agar hum hare destination par nahi pohch sake to bus ka kya fayda
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Gujarat State Road Transport Corporation [GSRTC] customer support has been notified about the posted complaint.
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I'm complaining about that at Ahmedabad CBS1, they didn't announced the bus and we missed our bus, after that we asked about this situation but they didn't give proper answer, this is my PNR NO-G33288870. Route no-9246226. Ticket- TP2Z38444810.
I have book ticket online gsrtc app

dropping point :- SURAT CENTRAL BUS STAND
Destincation point :- RAJKOT BUSSTAND(SHASTRI MEDAN)

Reference number :- GS10578381

the amount is deducted from my bank account and the ticket is not booked.

Please let me know how many days a refund will be initiated in an automatic bank account.
Palanpur to bhabhar bus was reached deesa at 07:40 pm and yet it is starting place palanpur is 25km away from deesa and bus is late by 1 hour.

Bus number: GJ 18Z 2323
Date : 17/01/2020

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    Central Office, C/O Central Workshop GSRTC, Naroda, Gujarat, India - 380001
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