Gujarat State Road Transport Corporation [GSRTC] — I'm complaining about door close

Address:

Ahmedabad, Gujarat, 380051

Requested sir/madam,
I am traveling from ahmedabad to somnath on 21 december 2018 with family with trip code: 1530bldsmntsl15 and pnr number: g23962629. Now my concern is that there is to much cold outside and the wind is very high so we requested to on duty bus conductor to close the door. But he denied and shouting on us. We have verified that door is able to close if conductor want but he denied to do. He just close the door for only few minutes as we told him again and again and once we slept he again opened the door. So please my request is that do verification and take necessary action to avoid such thing in future. I'have uploaded videos for reference.

Thank you.