Gujarat State Road Transport Corporation [GSRTC] — late bus arrives & bus is faulty

Respected sir,
I have book online bus ticket of gsrtc from junagadh to vadodara on 14.11.18 & bus timing is 8.00 pm from junagadh bus station but bus of gsrtc arrived at junagadh bus station on 9.00pm so, it seems to be one hour late & bus is in faulty condition informed to us by junagadh gsrtc staff. & they told us to cancle my tickets due to technical fault in bus.& also told us there is no responsibility of gsrtc in case any problem arise on the way. So, pls consider my complaint & do needful as soon as possible due to face inconvenience from your side. My seat no 11-12.
Name: jatin vinodrai saglani
Contact: [protected]