Gujarat State Road Transport Corporation [Gsrtc] — misbehavior of bus conductor who left the bus station without taking reserved passenger & without informing depo tc

Address:

Ahmedabad, Gujarat, 380015

I am deval parmar and i want to complain about bus conductor and bus driver.
I have done advance booking of 3 seats for route ahmedabad nehrunagar to dhasa road in ahmedabad amreli (Pnr: g28972018 & trip id:-gsrtc:1830abdamlexp51:100:10246:449:14/08/2019) of date 14/08/2019.
We have been waiting from 6:00pm at nehrunagar for schedule bus. But bus did not arrived till 9:50, then i got to know that bus had already leave from nehrunagar and currently at iscon. We request conductor to wait for 10 min. At iscon, so that we can catch the bus. But conductor didn't listen.
I did contact to the office and tc named saiyad bhai, but he also didn't know about the bus status. Conductor did not even register the bus at nehrunagar depo and gave the bus note to some random person. The tc of nehrunagar depo was also not be informed by conductor. Conductor didn't even checked that some passenger are left behind and didn't inform to tc or didn't even call on my number.
I have filed a complain at nehrunagar also about whole scenario.
I have attached some pictures of ticket and complain with it.
I request you to analyze the whole situation and take right action against bus conductor and driver.