Gujarat State Road Transport Corporation [Gsrtc] — Miss management of some ST Depot

Address:

Anand,

With reference to the subject, I booked my trip tickets from Nadiad to Rajkot in bus trip no. 1800GNGRWKRGJRD PNR NO - G40380974, even time line crossed, I did not get any trip details like bus no. Conductor no. Even I can't track trip on GPS Online GSRTC app. While checked with concern depo. (Dahod depo) They said trip was cancel, (I am talking about the matter was occurred on 29.3.2021) this bus not running... I really surprised that even if the chart not prepared and this trip going to cancel, there should not having such system to inform customer that the same trip cancel they can arrange own. But no communication made. And you can check my booking history of on basic my (mo. No. and my user ID) You will find I used GSRTC 8-9 time in month. Our station is between two main cities. It is important that we get some tracks information with right details of Bus no. And conductor no. Or can track Bus. Because it is the one good option for intermediate pick up points. But some employees of GSRTC of some selected depo are feeding wrong information of there bus no. And their conductor contact no. also. And take reservations chart from respective depo. And then make mobile switch off. So, Then result customer suffering a lots of. And when customer asked them they said it is your problem we are not responsible for these reservation. I.e Padra depo, bilimora depo, Dahod depo, Surat depo., Rajkot depo (Landline no. Not working since long), some conductor learn that feed wrong information in system and take print of reservations chart and not paying their responsibility by take hands up.

It should be having some audit of some depo transaction history of when the chart prepared. So such scam come out.

GSRTC take many good positive step but need to find some nusons to prevent ST Gujarat impression in public mind.