Gujarat State Road Transport Corporation [Gsrtc] — my online ticket is not getting canceled and I didn't get my refund

Address:Junagadh, Gujarat, 362001

In are eac and every bus there is wrote dont stand in que make online ticket but how to do online ticket its not refunding only my bus get accident and i cancle my trip and i have submitted my details in e - refund than also no buddy is replying or refunding
So i think to stand in que and take ticket everbody has get there refund only i didnt get
Gsrtc make fool and not refunding money its one kind of business to earn money
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    Gujarat State Road Transport Corporation [GSRTC] Phone
    +91 80 2676 7702
    Gujarat State Road Transport Corporation [GSRTC] Address
    Central Office, C/O Central Workshop GSRTC, Naroda, Gujarat, India - 380001
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