Gujarat State Road Transport Corporation [GSRTC] — No refund has been processed for 1 month

The bus I booked for Ahmedabad to Vapi on 12th September 2022 was cancelled from Ambaji. Instead of Sleeper bus, they allocated Express bus. I was denied by the conductor to use my booked seat that was absurd.

I raised many support tickets but no resolution was provided in the form of refund. I tried customer care number many times but no one was picking it up. I contacted Mr. Himanshu Joshi, DTO COMMERCE OPRS quite a many times but he wasn't helpful at all and gave me a non-working number of Ambaji depot manager.

Till date, I'm neither provided with refund nor a proper response from Mr. Joshi who's responsible to issue refund.

PNR - G[protected]

OB Ref: GS23711725

Date: 12 September 2022

Amount: Rs 269

These are booking details for refund that must be processed. Mr. Joshi gave very careless answers and stopped replying after some time.

This is not expected from a department like GSRTC, it's a matter of trust.