Gujarat State Road Transport Corporation [GSRTC] — Poor service and rude behavior of staff members

I've book online ticket for journey on 13 aug, bus timing was 5 :00 and we waited till 5:40 no bus was coming and when we enquired about bus whether it got cancelled or late staff was very rude, giving irresponsible reply
Even online tracking system was not working properly how to track bus??
Even after wasting time and money service was not proper
Is this way public transport works??
Bus name was: 1630Nadiad ahwa express51
Boarding point was Anand