Gujarat State Road Transport Corporation [GSRTC] — refund not made by gsrtc after cancellation of e ticket

Address:

Mehsana, Gujarat, 384012

I have booked ticket from visnagar to morbi new in the bus of vadnagar-jamnagar, date of journey is[protected]. Gsrtc ob reference no. Gs5460088, pnr no. G19672546, total fare is rs. 386.00.

I cancelled said ticket however refund of the same has not been credited yet to original payment gateway.

I called customer care number of gsrtc who informed me that refund was already done on 21/04/2018 but amount was credited to bank's suspense account and they told me to visit sbi and request them to transfer said amount from bank's suspense account to my bank account.

I called the customer care number of sbi and asked about this and they replied me that your refund would only be done by gsrtc and there is no such suspense account in sbi.

And gsrtc customer care executive told me to visit bank or to call bank's customer care number.

Please help me.

-mehul patel
Mobile no. 91 [protected]
91 [protected]