Gujarat State Road Transport Corporation [Gsrtc] — refund of failed transaction still not received after 10 months

I have booked 3 tickets from baroda central bus stand to statue o[censored]nity for ordinary class i paid ₹159 online for that but my transection had been failed and e ticket har been not generated i have 10 to 13 time complaint for refund through email and generate 2 ticket number of complaint but the gsrtc has not given any response still now. This is very unfair and very poor service
My ob reference number is gs9150905 txn reference:[protected] and bank reference:[protected]
So please help me and give my refund of ₹ 159 as soon as possible